Frequently Asked Questions

Everything you need to know about bringing SOHO style into your home.

What is the typical delivery timeframe for furniture?

Standard shipping usually takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for returns.

Do you offer international shipping?

Currently, SOHO ships to the contiguous United States and Canada. We are working on expanding our logistics to support international orders in the near future.

How can I track the status of my order?

Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's tracking portal to monitor your delivery.

Are your materials sustainably sourced?

Yes, SOHO is committed to ethical sourcing. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure our products are safe for your home and the planet.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.